Legal Documents

Privacy Policy

Last updated: June 28, 2026

This Privacy Policy describes how Spotless Poop Scoopers (“Company,” “we,” “us,” or “our”) collects, uses, processes, and shares your personal information when you use our website, digital communication services (including SMS), or schedule our pet waste removal services.

Note: For the terms governing access and use of our website, see our separate Website Terms of Use. For terms governing waste scooping service, see our Service Agreement.

Summary of Key Points

Who we are: Spotless Poop Scoopers, a premium pet waste removal service based in Fresno, California.
What we collect: Contact details, service address, dog count/breed, billing/payment info, and technical usage data.
SMS communications: We send transactional texts (reminders, confirmations) related to service, and marketing texts (offers, promotions) only if you separately opt in. We do not share or sell SMS opt-in data. You can opt out at any time by replying STOP.
Your rights: US residents (specifically California) have CCPA/CPRA rights to access, correct, delete, or opt out of sharing their personal information.

What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you schedule services, request quotes, or contact us. This includes:

Full name, service/mailing address, email address, and phone number.
Number, breed, and characteristics of dogs on your property (for planning and pricing).
Billing details, payment card information (processed securely via PCI-DSS compliant third parties).
Feedback, reviews, and communication history with our team.

All information provided must be accurate and complete. Please notify us of changes.

Information Automatically Collected

When you browse our website, we automatically collect technical details such as your IP address, browser type, device information, operating system, referring URLs, and website interactions. This is used for security, performance optimization, and internal site analytics.

How Do We Process Your Information?

We process your personal information for the following purposes:

Service Delivery: To schedule and execute pet waste removal at your service address.
Service Communications: To send appointment reminders, technician en-route notices, job completion confirmations, gate photos, and invoices (via email or SMS).
Billing & Payment: To handle credit/debit card autopays and manage subscriptions.
Marketing Communications: To send promotional offers, seasonal discounts, and upgrades (only if you separately opted in).
Inquiry Resolution: To respond to customer support inquiries.
Service Improvements: To evaluate site analytics and improve business operations.
Legal Compliance: To comply with tax, corporate, and safety laws.

When and With Whom We Share Data

We do not sell your personal information. We only share your data in the following restricted scenarios:

Service Providers: Third-party partners who provide billing, scheduling tools, hosting, and email/SMS transmission systems. They are contractually obligated to use and protect your data only as we direct.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer databases may be transferred.
Legal Requirements: If required by law, subpoena, or to protect the safety and security of our staff or the public.

Cookies and Tracking Technologies

We use cookies and pixels to remember user preferences, maintain website security, and track website usage metrics. We use tools like Google Analytics to evaluate site traffic. You can adjust your browser settings to reject cookies, though some website features may not load correctly.

To opt out of Google Analytics tracking, you can visit tools.google.com/dlpage/gaoptout.

SMS and Text Messaging

Spotless Poop Scoopers operates transactional and marketing text messaging programs under compliance guidelines:

Transactional SMS: By providing your phone number during quote requests or scheduling, you authorize us to send service-related texts (scheduling, arrival notice, gate checks, billing issues). Consent is active during the service relationship.
Marketing SMS: We only send marketing texts if you explicitly opted in by checking the marketing checkbox. This consent is optional and voluntary.
Opt-Out Instructions: Text STOP at any time to opt out. You will receive one final opt-out confirmation text. Supported keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT.
Help: Text HELP for assistance, or contact us directly.
No Sharing of SMS Consent: Your SMS opt-in consent and phone number are strictly confidential and will never be shared with third parties or affiliates for their own marketing.

Data Retention

We retain personal information only for as long as necessary to complete services, maintain business accounts, or comply with legal requirements. Active customer data is kept for the duration of the relationship. SMS opt-out records are retained for a minimum of 4 years to meet regulatory TCPA compliance.

Security Measures

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, use, or disclosure. However, no transmission method over the Internet is 100% secure, and transmitting data is done at your own risk.

Information From Minors

We do not knowingly market to or collect data from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

What Are Your Privacy Rights?

Depending on your location, you may have the right to: (1) withdraw your consent for us to process your data, (2) opt out of marketing communications at any time, and (3) adjust cookie permissions. You can contact us at info@spotlesspoopscoopers.com to exercise these rights.

Controls for Do-Not-Track Features

Most browsers support Do-Not-Track (DNT) settings, but because there is no standardized protocol, we do not respond to DNT signals. However, we do recognize and honor **Global Privacy Control (GPC)** signals. If your browser sends a GPC signal, we will treat it as a valid request to opt out of the sale or sharing of your data.

US Residents' Specific Rights

Residents of California and other states with comprehensive privacy laws have the following rights:

Right to know if we process your personal data.
Right to access and obtain a portable copy of your data.
Right to correct inaccuracies in your data.
Right to delete your data.
Right to opt out of targeted advertising, sale, or sharing of personal data.

To submit a request, email us at admin@spotlesspoopscoopers.com.

California-Specific Rights

Shine the Light Law

California residents have the right to request once a year what categories of personal information we shared with third parties for direct marketing. We do not share information for direct marketing.

CCPA/CPRA Rights

California residents have the rights listed in Section 12 under the California Consumer Privacy Act. We do not sell personal data. We do not use sensitive personal data for unpermitted purposes.

Do We Make Updates to This Notice?

We will update this policy from time to time to match changing business operations or privacy regulations. The last updated date will always be visible at the top. We will post a notice on our website or email you if there are material modifications.

How Can You Contact Us?

If you have questions about this policy, contact our Data Protection Officer at:

Email: admin@spotlesspoopscoopers.com
Phone: 559-795-4050
Mail: Spotless Poop Scoopers, Attn: Data Protection Officer, 2268 E. Warwick Avenue, Fresno, CA 93720

Review, Update or Delete Your Data

To request access to, correction of, or deletion of the data we hold, please email admin@spotlesspoopscoopers.com. We will respond to verified California residents within 45 days.