Website Terms of Use
Last updated: June 28, 2026
Table of Contents
Agreement to These Terms
We are Spotless Poop Scoopers (“Company,” “we,” “us,” or “our”), a pet waste removal service operating in Fresno, California. You can contact us at info@spotlesspoopscoopers.com or by mail to 2268 E. Warwick Avenue, Fresno, CA 93720.
These Website Terms of Use govern your access to and use of our website and any related digital services (“Services”). By accessing the Services, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, do not use the Services.
Note: These Terms of Use govern website access and SMS communications. For the terms that govern your pet waste removal service, see our separate Service Agreement.
Section 01: Our Services
Our website provides information about and enables scheduling of pet waste removal services in the Fresno, California area. These Terms of Use apply to the website and our digital communications (including SMS/text messaging). The terms and conditions governing the actual service we perform at your property are set forth in our Service Agreement.
The Services are intended for use by persons located in the United States. By using our Services from any location, you are responsible for compliance with any applicable local laws.
Section 02: Intellectual Property Rights
Our Intellectual Property
We own or are licensed to use all intellectual property rights in our website and its content, including source code, design, text, graphics, logos, and trademarks (collectively, the “Content”). The Content is protected by copyright, trademark, and other applicable laws.
Your Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes related to scheduling or managing your Spotless Poop Scoopers service. You may not copy, reproduce, republish, modify, transmit, or distribute any Content without our prior written permission.
Section 03: User Representations
By using our Services, you represent and warrant that:
- You are at least 18 years of age;
- You have the legal capacity to agree to these Terms;
- You will not use the Services for any illegal or unauthorized purpose;
- Any information you provide is true, accurate, current, and complete; and
- Your use of the Services will not violate any applicable law or regulation.
If you provide false or inaccurate information, we reserve the right to suspend or terminate your access to the Services.
Section 04: Prohibited Activities
You agree not to:
- Use the Services for any unlawful purpose or in violation of any regulations;
- Attempt to gain unauthorized access to any portion of the Services or related systems;
- Interfere with or disrupt the integrity or performance of the Services;
- Transmit viruses, malware, or other harmful code;
- Scrape, harvest, or collect data from the Services by automated means without our written permission;
- Impersonate any person or entity or misrepresent your affiliation with any person or entity;
- Use the Services to send unsolicited commercial communications;
- Attempt to decipher, decompile, or reverse engineer any software used in the Services;
- Delete or alter any proprietary notices or labels on the Content; or
- Use the Services in any manner that could damage our reputation or the Services.
Section 05: SMS and Text Messaging Terms
These SMS terms apply to all text messages sent by Spotless Poop Scoopers. They are required by the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and A2P 10DLC carrier requirements.
Transactional Messages
By providing your phone number when scheduling or managing service, you authorize Spotless Poop Scoopers to send you transactional SMS messages necessary to deliver your service, including appointment confirmations, technician arrival notifications, service completion notices, and billing receipts. These messages are operational in nature and are sent as part of your active service relationship with us. Message and data rates may apply.
Marketing Messages
By checking the designated opt-in checkbox on our booking or website forms, you separately and explicitly consent to receive marketing text messages from Spotless Poop Scoopers, including promotional offers, seasonal discounts, and service upgrade announcements. This consent is entirely voluntary and is not a condition of purchasing or receiving our services. Message frequency varies. Message and data rates may apply.
How to Opt Out
You may opt out of SMS messages at any time by replying STOP to any text message from us. You will receive one confirmation message and no further messages will be sent. Supported opt-out keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT.
How to Get Help
Reply HELP to any message and we will reply with our contact information. You may also contact us at info@spotlesspoopscoopers.com or 559-795-4050.
Re-subscribing
To re-subscribe after opting out, reply START to any previous message from us or contact us directly.
No Transfer of SMS Opt-In Data
Your phone number and SMS opt-in consent are never sold or transferred to third parties for their own marketing or promotional purposes. Information may be shared with subcontractors who support our SMS delivery infrastructure solely to facilitate message transmission. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Separate Consent Required
Consent to receive transactional messages does not constitute consent to receive marketing messages, and vice versa. Each type of messaging requires separate opt-in consent. Consent to one program cannot be used to enroll you in another.
Section 06: Services Management
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms; (2) take appropriate legal action against any person who violates these Terms or applicable law; (3) restrict access to or remove any content or features at our sole discretion; and (4) otherwise manage the Services to protect our rights and property and facilitate the proper functioning of the website.
Section 07: Term and Termination
These Terms remain in full force while you use the Services. We reserve the right, in our sole discretion, to deny access to the Services to any person for any reason, including for breach of these Terms. We may terminate or suspend your access without notice or liability.
If your access is terminated for cause, you are prohibited from re-registering or accessing the Services under any name or on behalf of any third party.
Section 08: Modifications and Interruptions
We reserve the right to change, modify, or remove content from the Services at any time without notice. We may also experience technical interruptions, delays, or errors, and we reserve the right to suspend or discontinue the Services at any time without liability. We have no obligation to update any information on our website.
Section 09: Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. You and Spotless Poop Scoopers irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Fresno County, California to resolve any dispute arising in connection with these Terms.
Section 10: Dispute Resolution
Informal Negotiations
Before initiating any formal legal action, the parties agree to attempt to resolve any dispute informally for at least 30 days, beginning with written notice from one party to the other.
Binding Arbitration
Any dispute not resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration shall be Fresno County, California. The proceedings shall be in English. Governing law shall be the substantive law of California.
No Class Actions
All arbitration shall be on an individual basis. No class arbitration, class action, or representative action is permitted to the fullest extent allowed by law.
Exceptions
The arbitration requirement does not apply to disputes involving intellectual property rights, allegations of theft or unauthorized use, or claims for injunctive relief.
Section 11: Disclaimer
The services are provided on an “as-is” and “as-available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the services will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of the services is at your sole risk.
Section 12: Limitations of Liability
In no event will Spotless Poop Scoopers, its officers, employees, or agents be liable to you for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your use of the services, including lost profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these terms or the services shall not exceed the lesser of the amount you paid us in the 30 days preceding the claim or $250.00. Some jurisdictions do not allow limitations on liability; if those laws apply to you, some or all of the above may not apply.
Section 13: Indemnification
You agree to defend, indemnify, and hold harmless Spotless Poop Scoopers and its officers, employees, agents, and affiliates from and against any loss, damage, liability, claim, or demand — including reasonable attorneys' fees — arising out of: (1) your use of the Services; (2) your breach of these Terms; (3) your breach of any representation or warranty in these Terms; (4) your violation of any third party's rights; or (5) any intentional harmful act you commit in connection with the Services. We reserve the right to assume exclusive defense and control of any matter subject to indemnification at your expense.
Section 14: Electronic Communications
Accessing our website, submitting forms, and communicating with us via email or SMS constitute electronic communications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
You agree to the use of electronic signatures, contracts, records, and delivery of notices, policies, and records of transactions initiated or completed by or through the Services.
Section 15: Miscellaneous
These Terms, together with our Privacy Policy and Service Agreement, constitute the entire agreement between you and Spotless Poop Scoopers regarding your use of our website and communications. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. If any provision of these Terms is found unlawful or unenforceable, the remaining provisions continue in full force. These Terms operate to the fullest extent permitted by law. There is no joint venture, partnership, employment, or agency relationship created by these Terms. These Terms will not be construed against us by virtue of having drafted them.
Section 16: Contact Us
To resolve a complaint or receive further information regarding these Terms:
- Email: info@spotlesspoopscoopers.com
- Phone: 559-795-4050
- Mail: Spotless Poop Scoopers, 2268 E. Warwick Avenue, Fresno, CA 93720